The story behind the numbers
Told by Steve Natowski
VP of Client Success · manages the Oak Neck Cleaners account
Dry cleaning is a convenience business. People pick the cleaner they trust that's on their way, and more and more they find it by searching "dry cleaners" on their phone. Oak Neck Cleaners in West Islip does great work, but when we started they were way down in the search results and only had 38 reviews.
We built service pages for dry cleaning, tailoring, and wedding gown preservation, kept the Google Business Profile optimized and active, and put real effort into reviews, because on Long Island that's what tips someone from one cleaner to the next.
Today Oak Neck is #1 in the local pack for "dry cleaners" and #2 for "dry cleaning near me." Reviews grew from 38 to 174 in a year with a 4.94 rating. Average position moved from 43 to 12.6, search clicks were up 37%, and calls from the Google profile were up about 11.5%. For a neighborhood business, that's about as good as it gets.
Every DigiSphere client has a named client success manager.
